How to Hear What’s Not Being Said
June 10, 2025

The Hidden Language of Leadership

Some of the most important messages aren’t spoken aloud. They live in the tone, timing, and tension of a conversation. Great leaders learn to hear not just words—but intentions, hesitations, and what’s deliberately left out.


Here's how you can tune into the subtext:


1. Notice the Emotional Undercurrent

Look past the literal message. Are they saying “I’m okay” with a smile that doesn’t reach their eyes? Emotions leak out through tone, pacing, and posture. Train yourself to notice shifts in energy when certain topics come up.


2. Read the Silence

Silence can speak volumes. When someone doesn’t respond immediately or avoids elaborating, ask yourself: what are they not comfortable saying? Follow up with empathy: “I noticed you paused—want to talk more about that?”


3. Track the Body, Not Just the Voice

Crossed arms, fidgeting, avoiding eye contact—these often signal discomfort or resistance, even when someone is verbally agreeable. Body language reveals the story underneath the script.


4. Ask What’s Not Being Asked

Sometimes, people don’t know how to bring up what’s really bothering them. Lead with curiosity: “Is there anything you haven’t said yet that you’re thinking about?” or “Is there a part of this we’re missing?”


5. Create Safety for Truth

People won’t share what they really think unless they feel safe. The more you practice non-reactive, non-judgmental listening, the more people will trust you with what’s real—spoken or not.


The best leaders don’t just hear the message. They tune into what’s between the lines—and that’s where real connection begins.

Susie Tomenchok

Susie Tomenchok is a seasoned negotiation expert and professional development coach dedicated to empowering individuals with the negotiation know-how they need to advance in both their professional and personal lives. With years of experience in high-stakes negotiations and a passion for helping others, Susie provides valuable insights and actionable guidance through her blog. Her content focuses on enhancing communication, building strong networks, and mastering negotiation tactics.